Application Support

Location กรุงเทพมหานคร
Discipline ไอทีและเทคโนโลยี
Job reference BBBH38751_1699517777
Salary Negotiable
Job startdate
Consultant email

Application Support
Key Responsibilities:

  • Provide first and second level application and/or technical support on HRMS Application.
  • Understand, Investigate, troubleshoot and resolve incidents raised by customer through remote connection, phone, email and/or on-site visit.
  • Provide timely response, follow-up and resolution to ensure all support activities are tracked and closed within stipulated SLA.
  • Partner with the Quality Assurance / R&D Team internally and customer externally to identify issue, perform various testing to reproduce issues, and to deliver the program fix to the customers.
  • Provide knowledge and best practices on the system functionality.
  • Continually seeks opportunities to increase customer satisfaction and deepen client relationships.
  • Assist in improvements to the support processes, supporting documentation and/or our software.
  • Mentor and handhold Junior Application Support Consultant on the system knowledge and support processes.


  • Relevant diploma or degree in Computer Science / Information Technology or equivalent with 1+ years hands-on experience implementing or managing project.
  • Good knowledge of Microsoft SQL and Microsoft Office.
  • Experience in successfully implementing HRMS Products preferred; experience in HRIS Role, other HR Solutions, and/or understanding of HR business process may be considered.
  • Strong analytical, problem identification and solving skills with solution focused mindset.
  • Excellent communication skill and detail-oriented.
  • Ability to work under pressure and meet deadlines