1- General function of the position You will handle all day to day operations related to customer check in / check out, assistance to guests, guests communication, cleaning processes and logistic. You will organize your work schedule to meet all deadlines and respond to all requests while creating a functional and sustainable work environment to support the growth of the company. 2- Specific duties (including but limited to) a) Guests Communication and Check-in * Handle daily communication with Airbnb prospects and current guests * Answering all type of queries about rooms, bookings, locations, check in processes * Propose solutions to guests based on their request and BnBCondo internal policies * Coordinate any required action such as booking transportation, arranging room cleaning schedules based on needs with BnBCondo team and partners * Organize guests check-in b) Company Operations * Organize and control daily cleaning and logistic operations * Handle supplies purchase and installation (equipment, decoration) for homes when needed (wear and tear, damages, launching new homes) * Help develop internal communication and operation strategies 3- More about the position * The Operation Assistant will work closely with the Operation Manager and the another Operation Assistant in a coordinated manner. * Communication will be the key to be successful in the position * Being comfortable using a smartphone is very important: most communication and supervision is done through chat applications, mainly through Line. * The position requires to move around different districts of Bangkok using all means of transportation * This is a start-up company with processes to set up, be prepared to be flexible and adaptable * The position will allow to work partly from home but will also require high commitment * Flexible remote work on a 5 days per week basis with weekly meetings on Thursdays
