Assistant Technical Support Manager

Responsibilities:

• Translate and familiar with the new products and new technical materials, provide product knowledge and application to ESR and customer
• Collaborate with internal and external vendors to promote new and existing products and technologies to customers and sales teams through customer visits, exhibitions, trainings
• Work with ESRs and sales manager to develop different product lines based on countries business strategies, customer requirements and offer customers a total solution to adhesives
• Learn and work with technical service for equipment on how to use equipment to dispense adhesives
• Lead technical discussions with internal stakeholders and customers for adhesive products
• Work in close collaboration with sales, marketing, communication and product development teams to follow up technical projects and coordinate with laboratory service request activities
• Solving problems that are related to products performance & applications and showing the added value of the solutions provided in a professional way)
• Investigate product related complaints and coordinate with other functions (e.g., Technology & Innovation, Manufacturing etc.)
• Actively contribute to various sales tools including Technical Data Sheets. Regulation related document
• Evaluating product's performance and simulating customer application in laboratory
• Customer site visits to assist sales with product recommendations and troubleshooting
• Telephone and email technical support for customer and sales engineers
• Ensure that all activities of the team are in line with Environment, Health and Safety principles and Compliance requirements
• Work with technical manager to support sales tools and training materials to develop ESR's capability and business development in Thailand

Qualifications:

• Bachelor's degree or above in material science, chemistry, chemical engineering
• At least 3-5 years or above technical support experience preferably focusing on adhesives and other products in electronics, semiconductor, industrial or automotive industries
• Good communication and presentation skills, smoothly communicate with clients and sales
• Ability to combine technical knowledge with business development skills and customer interaction
• Have strong practical skills, positive thinking, active self-learning, can offer live demonstrations of the right method of applying adhesives
• Solid knowledge of chemical, strong learning skills and willing to learn new knowledge constantly
• A team player, responsible, friendly, loyalty and responsive
• Good English skills
• Good work attitude and able to travel frequently

Interested candidates please send your update resume, current and expected salary with contact details to:

ManpowerGroup Thailand - Eastern Seaboard Branch
143/165 Moo 12, T.Nong-prue, A.Banglamung Chonburi 20150
Contact no. 081-1049290 darika.n @manpower.co.th
Contact person Khun Darika Ngamjarukit - Recruitment Consultant
Manpower recruitment license No.Chobor.03/2554