Customer Quality Control Manager

Location ไทย
Discipline สายงานผลิตและงานอุตสาหกรรม
Job reference BBBH51666_1729130280
Salary THB65000.00 - THB90000 per month
Job startdate ASAP
Consultant email [email protected]

Job Description:

  • Manage and guide the Customer QC team in conducting product analysis, following up with suppliers, improving processes, and communicating directly with customers.
  • Closely monitor team operations, identify problems, and report them to the General Manager for advice and solutions, ensuring optimal team performance.
  • Maintain and update the customer claim analysis database through regular meetings, ensuring timely resolution and feedback.
  • Ensure all team activities meet established Key Performance Indicators (KPIs) and regularly report on performance status to the GM.
  • Manage budget effectively by controlling costs related to quality control processes, ensuring efficient resource use.
  • Oversee team attendance and manage overtime to maintain productivity while adhering to budget and operational targets.
  • Innovate new analytical methods, train the QC team on these techniques, and provide ongoing guidance to improve their technical capabilities.

Requirements:

  • Bachelor's degree in Electronics or Electrical Engineering.
  • Over 10 5 years of experience in quality control, preferably in a manufacturing or customer-facing environment.
  • Strong understanding of quality management systems, root cause analysis, and corrective action processes.
  • Strong attention to detail, ability to multitask, and work under pressure.
  • Knowledge of cost control, KPI management, and process improvement.