Customer Service Representative

Responsibilities

• Communicate with customers both in Thailand and internationally through different channels, showing excellent skills in Thai and English.
• Understand engineering terms and technical drawings to explain technical details clearly.
• Use good computer skills to access databases, get information for quotes, process orders, and help customers.
• Use telephone negotiation skills and have a good commercial approach to meet customer needs.
• Work as part of a team, following office systems to ensure efficient customer service.
• Send quotations, request technical details from clients, and create accurate quotations.
• Receive orders, schedule production, and keep customers informed throughout the process.
• Continuously learn about the company's products and keep this information updated.
• Work closely with other departments like Sales, Quality Control, Material Specialists, and Technical Support to provide the best support and products to customers.
• Provide commercial and technical support to customers and agents.
• Build good relationships with current and new customers.
• Follow tasks assigned by supervisors or managers, ensuring they are completed efficiently and on time.

Requirements

• Bachelor's degree in any field (Engineering preferred), with a GPA of at least 2.5.
• At least 2 years of experience in a customer service-related job.
• Ability to read and understand 2D/3D drawings and technical details.
• High energy, good interpersonal and cultural skills.
• Excellent written and spoken English, able to communicate at all levels within the customer's organization and within company.
• Flexibility, good commercial sense, and ability to handle various tasks.
• * Experience with ERP systems and good IT skills.
• Ability to work in a high-intensity, fast-paced environment and manage pressure well.
• Knowledge of international delivery terms.
• Logical thinking to understand technical details and manufacturing processes.
• Additional language skills like Chinese, Malay, or Vietnamese are a plus.
• Experience in the Printing, Label, Packaging, or Converting industries is an advantage