Our client is leading financial service
Looking for proactive Head of Operations who is enthusiastic about making a difference in an ever-growing organization
Position: Head of HEAD OF OPERATIONS / Collection (200K)
Direct report: Country Managing Director (Thai)
Location: Nonthaburi
Key Responsibilities:
- Strong in collection operation
- Align the right people to perform the right duties and keep them motivated and engaged.
- Delegate tasks and always support and encourage the team to continuously develop themselves
Responsibilities:
- Oversee and lead overall operations to ensure the monthly collection targets are met.
- Implement effective Standard Operating Procedures on outsourced, as well as in-house collection process according to operational requirement and direction.
- Review monthly performance, provide recommendations to the Senior Management, and set effective collection strategies in order to reach the Company's monthly target and ensure continuous improvement of the recovery rate.
- Work closely with other teams and regional and country offices to learn best practices and support stronger integration of risk management.
- Use historical data to forecast future collections and set budgets.
- Maintaining a working knowledge of their industry including challenges and opportunities in the sector.
- Always aim to meet each client's requirements and exceed expectations
- Ensure 100% compliance with relevant regulationsใ
- Handle complaints effectively in order to maintain good relationship with all stakeholders.
- Ensure that cost is kept at minimum while enhancing revenue.
- Source and build relationship with other stakeholders and potential business partners.
- Perform other ad-hoc tasks given by the Management
Qualification
- You have earned a bachelor's degree in business/law or related fields from a reputable institution
- You have 7-10 years of relevant Collections experience as a Head of Operations or similar role, preferably within the financial industry.
- You have superior knowledge of industry regulations and operational guidelines, as well as solid knowledge of business functions and data analytics.
- You are familiar with Collection's reporting (with experience analysing and presenting findings) and reports back to the business as well as tracking and disseminating key data.
- You have proven track record of managing a successful team of more than 100 members and have excellent organizational and leadership qualities.
- You are curious, bringing innovation and continuous improvement.
- You have exceptional communication skills, ability to influence and articulate a variety of issues to different audiences, tailoring messages accordingly.
- You are detail oriented and take pride in your execution capabilities.
- You must have good command in both Thai and English, both written & spoken.
Interested candidates please send your application letter with resume, current and expected salary with contact details to 097 919-3139 or more information
Aornpreeya.f [@] Manpower.co.th
you can click "Apply" via jobsDB if you confirm to apply promptly.
