Head of Operation / Collection (200K)

Location ไทย
Discipline Banking & Finance
Job reference BBBH33202_1669361362
Salary Negotiable
Job startdate
Consultant email aornpreeya.f@manpower.co.th

Our client is leading financial service

Looking for proactive Head of Operations who is enthusiastic about making a difference in an ever-growing organization

Position: Head of HEAD OF OPERATIONS / Collection (200K)

Direct report: Country Managing Director (Thai)

Location: Nonthaburi

Key Responsibilities:

  • Strong in collection operation
  • Align the right people to perform the right duties and keep them motivated and engaged.
  • Delegate tasks and always support and encourage the team to continuously develop themselves


  • Oversee and lead overall operations to ensure the monthly collection targets are met.
  • Implement effective Standard Operating Procedures on outsourced, as well as in-house collection process according to operational requirement and direction.
  • Review monthly performance, provide recommendations to the Senior Management, and set effective collection strategies in order to reach the Company's monthly target and ensure continuous improvement of the recovery rate.
  • Work closely with other teams and regional and country offices to learn best practices and support stronger integration of risk management.
  • Use historical data to forecast future collections and set budgets.
  • Maintaining a working knowledge of their industry including challenges and opportunities in the sector.
  • Always aim to meet each client's requirements and exceed expectations
  • Ensure 100% compliance with relevant regulationsใ
  • Handle complaints effectively in order to maintain good relationship with all stakeholders.
  • Ensure that cost is kept at minimum while enhancing revenue.
  • Source and build relationship with other stakeholders and potential business partners.
  • Perform other ad-hoc tasks given by the Management


  • You have earned a bachelor's degree in business/law or related fields from a reputable institution
  • You have 7-10 years of relevant Collections experience as a Head of Operations or similar role, preferably within the financial industry.
  • You have superior knowledge of industry regulations and operational guidelines, as well as solid knowledge of business functions and data analytics.
  • You are familiar with Collection's reporting (with experience analysing and presenting findings) and reports back to the business as well as tracking and disseminating key data.
  • You have proven track record of managing a successful team of more than 100 members and have excellent organizational and leadership qualities.
  • You are curious, bringing innovation and continuous improvement.
  • You have exceptional communication skills, ability to influence and articulate a variety of issues to different audiences, tailoring messages accordingly.
  • You are detail oriented and take pride in your execution capabilities.
  • You must have good command in both Thai and English, both written & spoken.

Interested candidates please send your application letter with resume, current and expected salary with contact details to 097 919-3139 or more information

Aornpreeya.f [@] Manpower.co.th

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