IT Application support

Responsibilities

• Provide support for the company's business applications to users.
• Provide first and second-level support for all application-related issues, including troubleshooting, diagnosing, and resolving incidents.
• Monitor application performance and take proactive measures to prevent disruptions.
• Collaborate with internal teams and external vendors to resolve technical issues and implement solutions.
• Maintain documentation of support processes, procedures, and system configurations.
• Assist in testing and deploying application updates and enhancements.
• Conduct user training sessions and create user guides/documentation as needed.
• Ensure compliance with IT policies, procedures, and best practices.
• Any other function as assigned by Director of Admin. or superior.

Qualification

• Thai Nationality
• Bachelor's or master's degree in business administration, Accounting, Finance, Information System, Computer Engineering, or related field
• 1-3 years' experience on ERP system is required.
• Knowledge ERP Microsoft Dynamic 365.
• Knowledge Microsoft 365 Power plat form (Power App, Power Automate, Power BI)
• Knowledge of accounting and production processes.
• Strong problem-solving and analytical skills.
• Good attitude with service-mind.
• Good Communication skill.