Core Responsibilities and Activities
support for Electronics plants globally as a main activity and support the rest of the other colleagues from Asia
Involved in the communication process – inform the management for critical outages and keep the rest of the colleagues updated;
Collaborates closely with the regional and global teams to resolve the incidents and request based on defined KPIs
Part of Crisis situations to document all received complains, coordinate the testing with the users after the services are restored and provide feedback to the global/regional teams.
Responsible for the Termination process for the users based on predefined procedure
Perform UAT for IT side when required by the IT
Manager or by the IT Team Lead