IT Manager

Location กรุงเทพมหานคร
Discipline ไอทีและเทคโนโลยี
Job reference BBBH34822_1686284936
Salary Negotiable
Job startdate
Consultant email [email protected]


  • Manages Incidents, Services Requests through various communication channels providing support to meet the needs of the business.
  • Captures and maintains accurate case details for each process to enable greater shared knowledge and reporting.
  • Develops solutions and or workarounds using problem solving techniques in order to restore service as quickly as possible.
  • Understand user requirements and develop solutions.
  • Identifies and promptly allocates unresolvelscases as appropriate to ensure progression, advises users of actions taken.
  • Deploy PC's and Laptop's Network, proactively resolves any faults that may be observed during this process.
  • User management (creation, reset passwords) for all business applications following pre-defined.
  • Manage Software deployments.
  • Install and connect equipment and any program which requested.
  • Exercise control over firewalls and data safety, maintenance, back-up and cleaning.
  • Ensure on down time of system due to IT system issues.
  • Prepare training guides and step by step documentation on various knowledge base articles and deployment procedures
  • Delivers reports on case information to management.
  • Maintain accurate records of IT Fulfillment requests are kept.
  • IT system purchase and set-up.
  • IT Store Control
  • IT equipment issuance.
  • Provides the business out of hour's emergency technical support.
  • Any other duties as may reasonably be requested by the supervisor.
  • Bachelor's Degree in Computer Science, Information Technology or related field.
  • 8 - 10 years experience in IT support and systems administration.
  • Good interpersonal, communication, problem-solving skills, punctuality, team player, flexibilit self-learning.
  • Ability to maintain and support computer hardware, and software including Microsoft Windows Operating System, Microsoft Office, Business Applications and Network Infrastructure.
  • Good command of English, spoken and written.
  • Ability to learn new IT technology