IT Manager (POS)

Job position: POS Manager

Key Accountabilities:

• Lead POS support LS Business Center
• Lead Implement LSBC - Retails Business

• implementing the retail solution and corresponding service to customer.
• Planning, installing, maintaining, supporting, training, developing, and Maintain the best practice and ensure the team follows process and procedure.

• Assemble and configure POS Database, Hardware, and Software.
• Provide both on and off-site support, telephone support, and remote access support for the customer.

• Evaluate trend for new technology and recommend the POS solution.
• Lead the system and integration design for software applications that meet business needs.

• Collaborate with other IT teams to ensure seamless integration of software applications into existing IT infrastructure and align with IT roadmap.

• Collaborate with business users, business analysts, project managers, CRM service providers/developers, and other IT teams to ensure successful project delivery.

• Must be able to manage and perform assigned tasks effectively, work together with others as a cohesive team, communicate, and act professionally within the workplace and

• with customers.
• Lead and control the service level agreement and KPI, leading the team to improve and create process and procedure.

• Conduct regular review and ensure team solving technical issue properly and timely manner.

• Report issue and progress of activities to general manager periodically.

Essential required:

• Bachelor's degree in IT-related e.g., Information Technology, MIS, CIS etc.
• At least 5 years work experience in any POS Application in all areas, Microsoft Dynamic LS
• Business Central, SAP CAR PER POSDM is preferable.
• Knowledge of SQL skills, data warehousing, data analytics, data visualization methodology & tools to deliver strategic & ad hoc business needs.

• Good spoken and written communication in Thai and English.
• Driven, proactive, initiative, result-oriented, highly committed to work, good interpersonal, excellent customer service skills.

• Ability to work collaboratively across functions, but also to work independently under very fast-paced and stressful environment.

• Ability to work overtime on shifting schedule, or on weekends as necessary.
• Have skill in customer service mind.
• Team Management