Sales Coordinator - Korean Speaking

Responsibility / Job Description

• Evaluate warranty claims and manage repair orders.
• Create service quotes for maintenance requests and notify customers about service bulletins.
• Oversee service parts requests and ensure timely shipping for onsite implementation.
• Monitor monthly after-sales and payable service reports.
• Collaborate with the Buyers team and spare parts department for timely delivery of requested parts.
• Manage orders in online service logs to ensure materials are delivered on time, providing regular status updates.
• Offer logistical and commercial support for service-related issues and manage GSE tools when needed.
• Assist service managers and technicians with engineering drawings, logistics, and service bulletins for field use.
• Monitor product claims and work with managers and technicians to find customer solutions.
• Communicate with global service and logistics centers for shipping instructions.
• Conduct root cause analysis for shipment deficiencies and maintain organized records for easy retrieval.
• Coordinate with freight forwarders for shipping quotes and notify customers about incoming deliveries.

Requirements / Qualifications

• Bachelor or higher in any fields
• Minimum 1 - 2 years relevant experience
• English : Upper Intermediate - Business Level (both written and verbal)
• Korean : Upper Intermediate - Business Level (both written and verbal)
• Good command in computers (MS Office, systems)