Sales Manager - Chiangmai

Location ไทย
Job reference BBBH34952_1676540987
Salary Negotiable
Job startdate
Consultant email [email protected]

What's the overall purpose of the job?

  • Manage day-to-day operations of sales team, to drive, deliver and exceed pre-determined membership sales targets.

  • Recruit, develop, motivate, deploy and retain high performing sales team members.

  • Manage and develop existing corporate accounts through events and activity by to generate corporate sales leads which can convert to sales

  • Build relationships with HR and other stakeholder contacts of corporate clients to encourage engagement with Corporate Wellness

  • Further develop and implement sales strategy and manage associated budgeting and on time reporting.

Key Responsibilities
This role focuses on 5 core areas:

  • Corporate Sales

  • Service

  • Finance, Admin & Reporting

  • People

  • Other Bits and Pieces

Job Description:
Corporate Sales

    • Contribute to the development of the corporate sales strategy for the business (in consultation with the Regional Sales Manager).

    • Assist with the development of presentations for securing new corporate clients.

    • Facilitate the initial launch of the relationship into the business for new corporate clients.

    • Administer the set-up for new corporate clients and manage all "Do business with us" leads.

    • Work closely with CM and SM in each club to execute the 'in club' component of corporate sales generation.

    • Work in collaboration with the NSM and Marketing Manager to manage the communication into each new corporate clients using the most appropriate medium (e.g. EDM, client intranet etc.).

    • Work closely with the National Sales Manager to identify new opportunities for corporate sales growth.

    • Proactively source key contacts from top tier corporates within the catchment area of each club.

    • Identify and be involved in the continual development and management of the corporate sales strategy, processes and procedures to ensure the approach is innovative, up to date and effective.

    • Stay abreast of the latest developments in fitness and programming.

Corporate Relationships

    • Maintain the ongoing relationship with existing corporate clients.

    • Plan, promote and organise activities to increase awareness and generate leads such as desk drops, onsite sessions, corporate open weeks, foyer activations.

    • Relaunch corporate deal into one existing corporate client per month.

    • Maintain up to date corporate client contact list for all existing clients, including key contacts.


  • Service Delivery

    • Deliver excellent customer service to all members and guests.

    • Coach and support team members to deliver excellent customer service to all members and guests.

    • Develop and implement action plans with team members to continually improve service delivery based on external member evaluation such as mystery shopping and member satisfaction surveys.

    • Conduct Phone Checks and Service Standard Checks effectively on a monthly basis and provide reporting as required.

  • Resolutions and Feedback

    • Positively respond to and resolve escalated member feedback and complaints.

    • Take ownership of individual member feedback and complaints and ensure complaints are resolved effectively.

    • Coach and support team members to take ownership and resolve complaints efficiently and in a polite and courteous manner at first point of contact.

    • Manage complaint handling process to ensure effective handling of all member feedback and complaints relating to function within agreed timeframes.

    • Recognize individual and team performance where positive feedback has been received.

Finance, Admin & Reporting

    • Prepare monthly reports and other ad hoc presentations relating to business cases, project performance and delivery.

    • Develop and manage the internal corporate approval process.

    • Ensure achievement of sales team targets.

    • Ensure records of all member sales activities and follow-up requirements are maintained by utilising member management system and tracking sheets.

    • Ensure all membership paperwork is completed (run spot checks) and liaise closely with the Administrator to ensure thorough membership application procedure fulfilled.

    • Compile and provide weekly, monthly and quarterly reporting.

    • Produce accurate budgeting as required.

    • Ensure established system procedures are followed and administrative processes are updated as required.


    • Recruit team by reviewing resumes and participating in treasure hunting process as required.

    • Ensure team receive thorough club and team induction and are fully competent prior to servicing members and/or prospects.

    • Ensure team are appropriately trained and fully understand all aspects of club operations.

    • Ensure team are fully aware of emergency procedures, their OH&S responsibilities and attend regular training sessions as required.

    • Coach, develop and motivate team to ensure effective achievement of company goals and objectives.

    • Manage individual performance, providing regular feedback using Quick-E tools (informal basis) and through the formalized Evaluate process.

    • Ensure individuals are given every opportunity to maximize their personal and professional development.

Other Bits and Pieces

    • Help to create an environment where all team members are encouraged to both enjoy themselves at work and make a real contribution to the success of the business as a whole.

    • Be fully involved in the creation of a fun, lively and creative atmosphere.

    • Submit any original ideas (no matter how bizarre) to promote fun and support retention of members.

    • Be the finest ambassador of Virgin Active at all times.

    • Demonstrate behaviours in line with Virgin Active's standard of conduct at all times.

    • Follow the company WH&S policies and ensure necessary duties carried out.

    • Respond to emergency situations and injuries as appropriate.

    • Proactively take the lead on own professional development.

    • Attend essential training to keep required qualifications up to date (training will be provided) and notify manager if any required qualification is due to expire.

    • Ensure relevant emergency procedures are adhered to and participation in regular training as required (e.g. evacuations).

    • Carry out other reasonable duties, participate in special projects and attend meetings as required.


    • Relevant tertiary qualification or equivalent experience

    • Current First Aid certification desirable


    • Minimum 2 years' experience in comparable position or demonstrated progress through Virgin Active leadership pipeline

    • Minimum 2 years' experience in corporate sales and the ability to show success in managing corporate relationships and driving corporate sales

    • Experience in delivering impeccable customer service and responding to feedback and complaints

    • Experience in recruiting, developing, motivating, ,deploying and retaining a high performing team or demonstrated progress through Virgin Active leadership pipeline


    • Excellent communication (in-person)

    • Exceptional customer service

    • Knowledge of country level employee relations

    • Ability to work to KPI's and achieve and exceed sales targets

    • Ability to grow corporate accounts and increase leads and sales from the accounts each month

    • Ability to manage budgets and achieve associated performance targets

    • Confidence and credibility with key corporate contacts (HR)

    • The ability to plan and execute corporate activity to generate corporate sales leads

    • Understanding of health and fitness industry

    • MS Office (Word, Excel, PowerPoint, Outlook) - intermediate

    • Customer Relationship Management(CRM) database - intermediate

    • Fluent written and spoken Thai and English language.


    • Teamwork and Cooperation

    • Integrity

    • Relationship Building

    • Flexibility

    • Being Proactive

    • Team Leadership


  • 60,000 - 80,000 THB month plus monthly incentive (starting form 30K monthly)

Other benefits,

  • 2 Free Fitness membership for yourself and buddy

  • health and life insurance including dental

  • PVF , uniform, Annual leave at 15 days/ year

  • Public holiday 16 -18 days/year

  • working 5 days/ week