Responsibilty:
- Day-to-day support and monitoring of servers to ensure that hardware is functional, storage is within limits, updates including patches are installed and up to date, licenses are compliant and servers are rebooted on a regular basis.
- Make sure data stored on network drives is within limits, secure, backed up and maintains a high uptime.
- Establish data is backed up regularly, stored offsite and software/hardware solutions and are visited and upgraded on a regular basis.
- Ensuring the user environment (Active Directory, etc.) is stable, secure and maintains a high level of availability.
- Along with other IT members will be jointly responsible for the telephone and fax network; works with 3rd party support to troubleshoot issues and will regularly recommend potential hardware upgrades and additional products.
- Collaborates with others in IT, and 3rd parties, to ensure endpoint protection solutions are up to date, stable, secure, and running on a regular basis; regularly advises on updates and improvements.
- Responsible for performing day-to-day monitoring of switches, routers, firewalls and any other network components within the plant to ensure that the network is stable, redundant, secure and working efficiently.
- Certify the remote VPN solution is stable, secure, up to date, and monitored regularly;
- Support and troubleshooting for hardware, software, mobile device, office phone, printer and/or network issues as needed.
- Monitoring the support e-mail inbox, answering the IT support line, monitoring support voicemail, instant messaging and walk-up traffic as needed.
- Participates in 24-hour IT support rotation, addressing urgent and after hours issues.
- Collaborates with the Hiring Team to identify projects, and serve as an advisor for IT related projects.
- Operates safely within company policies, procedures and governmental regulations and fully participates in and champions on Environmental, Health & Safety (EH&S) Programs.
- Make sure the EH&S Programs are being followed and provides a safe working environment to our employees and customers.
- Accountable for building a strong safety culture and actively pursues it on a daily basis; identifies unsafe behaviors and conditions and intervenes to mitigate incidents.
QUALIFICATIONS:
- Bachelor's degree from four-year in Computer Science or Computer Engineering.
- 10 years of corporate IT support experience + 5 years as a network and server administrator.
- Good command of spoken and written English
- Strong Experience of Microsoft operating systems with a higher focus on server, Microsoft Exchange, server hardware, server environments, network components (specifically switches, routers, firewalls), Active Directory, network security, server backups, endpoint protection, mobile devices (Android, iPhone), Microsoft applications, a helpdesk environment and working as a member of an IT support team.
