Jop Position: Technical Support Engineer - SE Asia
Responsibilities
- Provide the highest quality technical support to customers across SE Asia both on-site and remotely from our Thai production facility.
- Advise customers on specific applications and offer commercially viable solutions to both existing and new customers, with a focus on optimizing sales potential.
- Work closely with Field Sales Managers and Internal Customer Support Representatives to clearly communicate and address complex technical requirements.
- Perform root cause diagnostics for technical issues and complaints, offering immediate or timely solutions to ensure customer satisfaction.
- Collaborate with manufacturing team in Thailand and other locations to address and resolve production-related issues.
- Coordinate with engineers and materials specialists in the USA and China to rapidly supply solutions to specific projects.
Requirements
- Bachelor's degree in Engineering with a minimum GPA of 2.5.
- 2-5 years of experience in service engineer role
- Strong technical understanding and ability to use precision measuring tools.
- Thai national with proficiency in written and spoken English; additional languages (e.g. Chinese) are beneficial.
- Proficient in Microsoft Office (Excel, PowerPoint, Word, Outlook)
- Ability navigate complex data bases.
- Familiarity with commercial acumen, being able to identify opportunities, optimize sales, and making cost effective decisions.
- Ability to understand engineering drawings, mechanical and electrical diagrams, and create technically sound reports promptly.
- Highly self-organized, flexible, and capable of working under pressure in a high-intensity, fast-paced environment.
- Willing to accept business travel across Thailand and SE Asia.
- Experienced in sectors such as Label & Packaging, Converting, Packaging, or Manufacturing
