Technical Support Specialist (Japanese Speaking)

Location ไทย
Discipline สายงานผลิตและงานอุตสาหกรรม
Job reference BBBH34361_1674717838
Salary Negotiable
Job startdate
Consultant email [email protected]

Technical Support Specialist (Japanese Speaking)

Job Description:

  • The Technology Support Specialist assists customers and end users during the installation and use of all of company's various technology platforms external to the laundry equipment.
  • Be an expert in the various hardware/software offerings that company provides and how they interact with laundry equipment.
  • Assist customers and end users through various support channels, providing technical support on the installation, operation, or troubleshooting conforming to established policies and procedures
  • Voice suggestions/concerns regarding opportunities/issues that users experience with company technology products
  • Serves as primary intermediary between engineering teams and users regarding installation, function, and use of company technology products
  • Develops and maintains documentation.
  • Coordinates with global team for information update and serving customers' request.
  • Continually searches for ways to improve processes or reduce costs.


  • Strong written and verbal communication and interpersonal skills
  • Excellent organizational skills
  • Ability to communicate effectively and establish effective working relationships
  • Strong service orientation and customer service skills
  • Excellent ability to quickly understand new software abilities and concepts
  • Good command of spoken and written English
  • Able to communicate in Japanese (N2 level or higher) is preferred
  • At least four-year experience in technical field for diploma degree and two-year experience in technical field for higher degree
  • General knowledge of software systems and computer science concepts e.g., Google Sheets/Docs, Microsoft
  • Windows, and Remote Connection Tools
  • Familiarity with Zendesk or other Ticketing systems
  • Demonstrated experience with various software systems

ManpowerGroup Thailand - Eastern Seaboard Branch
143/165 Moo 12 T. Nong-prue, A. Banglamung Chonburi 20260
Attn: K. Nantawan Racha
Tel: 033 - 135014 Ext. 3408