Customer Service Coordinator (Chinese Speaking)

Location กรุงเทพมหานคร
Discipline อุตสาหกรรมพลังงาน
Job reference BBBH48819_1726220066
Salary THB25000.00 - THB30000.00 per month
Job startdate ASAP
Consultant email [email protected]

MAIN FUNCTIONS
support coordination and operation for Customer Service team

  • Customer Account Specialist with customer service or supply chain and logistics background (is a plus) to provide support to customers
  • Customer services team is located in Bangkok and provide support to customers in Asia Pacific

Key Responsibilities:

  • Act as customer's primary point of contact & maintain strong business relationship with assigned customers facing activities - order commitment and fulfillment; invoicing and issue resolution.
  • Responsible for providing customer support and ensure customer satisfaction by demonstrating ownership and managing key cross functional interfaces with Sales, Supply Chain, Logistics, etc.
  • Work and cooperate with other related functions as necessary to ensure customer/supplier issues are resolved, provide best option solution, and communicated back to customer/supplier in a timely manner.
  • Be an ambassador to build strong customer relationships, gain an understanding for their business/service needs, and leverage them to be a trusted advisor.

QUALIFICATIONS

  • Bachelor's degree in any field (with Mandarin skill as 3rd language)
  • New graduate or few work experience is welcome
  • Excellent verbal and written communication skills
  • Communicable in English and Good in Mandarin (HSK 5+)
  • Proficient in Microsoft Offices, Experience in using company system is a plus
  • Fast learner, Able to work in team and individually
  • Time management, Detail oriented, Service minded
  • Strong administrative, communication and coordination skill

Work Schedule: Mon-Fri, 8.00-17.00
Location: BTS Saladaeng, MRT Lumpini or Silom
Company: International Oil & Gas
Employment Type: Contract 1 year with benefits (renewable based on performance and company consideration)