Job Description

Direct and manage daily business operations to ensure efficiency, productivity, and compliance with company policies and procedures.
Oversee workflow execution across teams, ensuring deadlines and quality standards are consistently met.
Lead, supervise, and support the Account Management and Data Analysis teams.
Provide training, coaching, and ongoing performance feedback to enhance individual and team effectiveness.
Foster a positive, collaborative, and goal-oriented team environment.
Maintain and grow strong relationships with clients, providers, and internal stakeholders.
Ensure the Account Management team delivers positive, personalized service experiences.
Act as a point of escalation and resolution for client or partner issues.
Identify operational inefficiencies and implement improvement strategies to streamline processes, reduce costs, and enhance service delivery.
Monitor and evaluate KPIs to drive performance and optimize resources.
Maintain an in-depth understanding of market offerings and product features.
Ensure team members are well-informed and able to communicate product value effectively.

Qualifications

Bachelor's degree in Business Administration, Operations Management, or a related field (Master's degree is a plus).
Proven experience (5+ years) in operations, account management, or data management, with at least 2 years in a leadership role.
Strong understanding of operational processes, performance metrics, and continuous improvement methodologies.
Excellent leadership, interpersonal, and communication skills.
Ability to manage multiple stakeholders and work cross-functionally in a fast-paced environment.
Proficiency in data analysis tools, reporting software, and CRM systems is an advantage.