Responsibilities
- Ensure a good service experience for residents and guests
- Ensures to meet and greet all guests and always maintain positive relations Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day
- Accommodate guest requests expediently and courteously
- Resolve guest complaints, ensuring guest satisfaction.
- Support Housekeeping when housekeepers are not in the residence to ensure the smooth service and cleanliness between shifts Property Management
- Maintain complete knowledge of and comply with all residence policies, service procedures and standards.
- Ensure that the house standards are maintained at a superior level on a daily basis
- Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
- Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
- Take personal interest and pride to ensure that the public area of the house is kept clean and in an orderly state at all times. Others
- Liaise with the Housekeeping team and the Bodyguards team to ensure excellent service delivery
- Performs related duties and special projects assigned by the House Manage
Requirement
- Servant leadership-mindset and the ability to create good results based on strong relationships
- Degree or Higher Diploma in Hospitality or Tourism management
- Minimum 2 years' relevant experience in hospitality or in a sizeable luxury hotel
- Proficiency in English communication both written and verbal
- High standards of professional manner with exceptional communication, presentation, interpersonal and problem-solving skills
- The ability to work in a team and build relationships with the others
- Having a real passion for guest service and taking ownership of the guest experience
- Being organized and proactive in managing your tasks
- Dedicated team player with a positive and outgoing personality
- Open-minded and willingness to learn and adapt continuously
- Professional, trustworthy, reliable and with a high degree of integrity
- Passionate about service excellence and expert in front line service skills.
